Hurricane Irma Advisory
- Hurricane Irma may impact travel in parts of the
Southeastern United States, including Florida, Georgia and the Carolinas.
Here are the the procedures that Dollar Rent-A-Car will apply in areas affected.
Update
as at 12 Sep
The following Airports in Florida are now open:
- PBI
(Palm Beach)
- MLB
(Melbourne)
- MCO
(Orlando)
- FLL
(Fort Lauderdale)
- RSW
(Fort Myers): Open, Inbound flights to resume September 13.
- MIA
(Miami)
- SRQ
(Sarasota-Bradenton)
- JAX
(Jacksonville)
- Gainesville
- Tallahassee
- St.
Petersburg/Clearwater
- Panama
City
Airports still closed:
- TPA
(Tampa): Closed (May open late 9.12/ early 9.13)
- Florida
Keys: (TBD)
All the Florida locations listed below
are now open
Rev
AreaLoc #
|
Rev
Area #
|
ALPHA
|
Location
Name
|
Address
|
City
|
State
|
Tue
9/12
|
Wed
9/13
|
742001
|
7420
|
FLFLE01
|
FT LAUD
DOWNTOWN HLE
|
901 E
SUNRISE BLVD
|
FT
LAUDERDALE
|
FL
|
Open @ 8
|
Normal
business hours
|
745424
|
7454
|
FLFLE24
|
FT
LAUDERDALE PORT EVERGLADES
|
455 SE
24TH ST
|
FT
LAUDERDALE
|
FL
|
Open @ 8
|
Normal
business hours
|
556703
|
5567
|
FLHIA03
|
HIALEAH
HLE
|
1290 W
49 STREET
|
HIALEAH
|
FL
|
Open @ 8
|
Normal
business hours
|
556202
|
5562
|
FLPEM02
|
PEMBROKE
PINES WEST HLE
|
15809
PINES BLVD
|
PEMBROKE
PINES
|
FL
|
Open @ 8
|
Normal
business hours
|
746608
|
7466
|
FLMIE08
|
MIAMI
LAKES HLE
|
16525 NW
57 AVE
|
MIAMI
|
FL
|
Open @ 8
|
Normal
business hours
|
742701
|
7427
|
FLSTE01
|
ATLANTIC
AVIATION OF STUAR
|
2555 SE
DIXIE HWY
|
STUART
|
FL
|
Open @ 8
|
Normal
business hours
|
742704
|
7427
|
FLSTE04
|
MARRIOTT
INDIAN RIVER
|
555 NE
OCEAN AVE
|
STUART
|
FL
|
Open @ 8
|
Normal
business hours
|
742705
|
7427
|
FLSTE05
|
STUART
DT HLE
|
1616 S
FEDERAL HWY
|
STUART
|
FL
|
Open @ 8
|
Normal
business hours
|
742801
|
7428
|
FLPAB01
|
THE
BREAKERS
|
ONE
SOUTH COUNTY ROAD
|
PALM
BEACH
|
FL
|
Open @ 8
|
Normal
business hours
|
742809
|
7428
|
FLWES09
|
WEST
PALM BEACH HLE
|
3000 S
DIXIE HWY
|
WPALM
BEACH
|
FL
|
Open @ 8
|
Normal
business hours
|
742810
|
7428
|
FLWES10
|
MARRIOTT
WEST PALM BEACH
|
630
CLEARWATER ROAD
|
W PALM
BEACH
|
FL
|
Open @ 8
|
Normal
business hours
|
742817
|
7428
|
FLWES17
|
WEST
PALM BEACH KIOSK
|
3000 S
DIXIE HWY
|
WPALM
BEACH
|
FL
|
Open @ 8
|
Normal
business hours
|
742902
|
7429
|
FLRPA02
|
ROYAL
PALM BEACH
|
9904
SOUTHERN BLVD
|
ROYAL
PALM BEACH
|
FL
|
Open @ 8
|
Normal
business hours
|
744106
|
7441
|
FLFTP06
|
FORT
PIERCE HLE
|
5563
SOUTH US 1
|
FT
PIERCE
|
FL
|
Open @ 8
|
Normal
business hours
|
744114
|
7441
|
FLPSL14
|
PORT
SAINT LUCIE WEST HLE
|
2080 NW
COURTYARD CIRCLE
|
PORT
SAINT LUCIE
|
FL
|
Open @ 8
|
Normal
business hours
|
746401
|
7464
|
FLBOE01
|
BOCA
AVIATION
|
3700
AIRPORT RD
|
BOCA
RATON
|
FL
|
Open @ 8
|
Normal
business hours
|
746402
|
7464
|
FLBOE02
|
SIGNATURE
AVIATION
|
3300
AIRPORT ROAD
|
BOCA
RATON
|
FL
|
Open @ 8
|
Normal
business hours
|
746410
|
7464
|
FLBOC10
|
BOCA
DOWNTOWN HLE
|
181 NW
13TH STREET
|
BOCA
RATON
|
FL
|
Open @ 8
|
Normal
business hours
|
746422
|
7464
|
FLBOC22
|
BOCA
RATON HTL&BCH CLUB
|
501 E
CAMINO REAL
|
BOCA
RATON
|
FL
|
Open @ 8
|
Normal
business hours
|
746428
|
7464
|
FLBOC28
|
BOCA
RATON AVIATION
|
3700
AIRPORT ROAD
|
BOCA
RATON
|
FL
|
Open @ 8
|
Normal
business hours
|
746439
|
7464
|
FLBNJ39
|
BOCA
AVIATION NJT ONLY
|
3700
AIRPORT ROAD
|
BOCA
RATON
|
FL
|
Open @ 8
|
Normal
business hours
|
746440
|
7464
|
FLBOC40
|
AVIATION
BOCA
|
3300
AIRPORT ROAD
|
BOCA
RATON
|
FL
|
Open @ 8
|
Normal
business hours
|
747901
|
7479
|
FLDRB01
|
DELRAY
BEACH HLE
|
600 SE
5TH AVE
|
DELRAY
BEACH
|
FL
|
Open @ 8
|
Normal
business hours
|
748004
|
7480
|
FLNPB04
|
NORTH
PALM BEACH HLE
|
9137
HIGHWAY A1A ALTERNATE
|
NORTH
PALM BEACH
|
FL
|
Open @ 8
|
Normal
business hours
|
748012
|
7480
|
FLWES12
|
LANDMARK
AVIATION WPB
|
11600
AVIATION BLVD #13
|
WEST
PALM BEACH
|
FL
|
Open @ 8
|
Normal
business hours
|
748317
|
7483
|
FLVER17
|
SUN JET
CENTER
|
3350
CHEROKEE DRIVE
|
VERO
BEACH
|
FL
|
Open @ 8
|
Normal
business hours
|
748318
|
7483
|
FLVER18
|
VERO
BEACH HLE
|
3350
CHEROKEE DR
|
VERO
BEACH
|
FL
|
Open @ 8
|
Normal
business hours
|
748319
|
7483
|
FLVER19
|
CORPORATE
AIR
|
3200
AIRPORT WEST DRIVE
|
VERO
BEACH
|
FL
|
Open @ 8
|
Normal
business hours
|
Update
as at 11 Sep
- Disaster
policy remains in effect for closed locations and impacted areas. I’m
listing a few of the major airport locations below.
- West
Palm Beach airport location closed until 1700 today.
- Miami
and Orlando airport closed until 0001 on 9/12.
- Ft.
Lauderdale airport will not take any vehicle returns, effective
immediately, and running through 4 a.m. Tuesday, September 12th.
The offsell message lists closed until 9/12 at 0800 for bookings.
- Melbourne,
Sarasota, Tallahassee, Gainesville and St. Petersburg currently list
closed until 0800 on 9/12.
- Tampa
airport lists closed with expectation to reopen at 0001 on 9/13.
- Jacksonville
airport remains closed and we are waiting on an update as there is lots
of flooding and no power in this area.
- Puerto
Rico is open and fully operational.
- St.
Thomas is still closed and a meeting later today to determine reopening.
The airport tower was severely damaged and it could be a week before the
airport reopens.
- The
local edition/off-airport locations are listing the same offsell
messages as the airport locations. Again, please check the
individual location for the up-to-date information.
- For
customers on-rent we are allowing a change from local return to a one way
drop without intercity fee and honoring the original rate.
- Customers
with rentals originating in Florida, Georgia or South Carolina may drop
up to 500 miles away if their scheduled return location is in the
impacted area. There will not be an intercity fee and the
original rate will be honored.
- If
the customer is on-rent and their scheduled return location is closed,
they are under a ‘no charge’ grace period. The customer has up
to 24 hours after reopening of the location to return the vehicle without
additional charge. Use Excalibur to check if the location is open or
closed, you will see the information in the Offsell line.
- Customers
that advise they need to abandon their vehicle will be unable to return
their vehicle and plan to abandon it due to the conditions must be advised
the following:
- In
the U.S., you will transfer the customer to your Roadside Service
department so a case can be created and records tracked.
- For
rentals outside of the U.S. you will provide your customer with the
appropriate number listed .
The two most common requests have been for Puerto Rico (787-200-2761)
and Virgin Islands (330-774-1879).
Please review the following information below as
Dollar prepare for Hurricane Irma, and accommodate customers affected:
- Disaster
policy is in effect for Puerto Rico, St. Maarten, Florida, Georgia and
South Carolina through Monday, September 11th.
- For
customers on-rent we are allowing a change from local return to a
one-way drop without intercity fee and honoring the original rate.
- Customers
with rentals originating in Florida may drop up to 500 miles away
from original drop off location.
- Customers
with rentals originating in South Carolina and Georgia may drop up
to 200 miles away from original drop off location.
- Due
to a state-wide possible shortage of fuel we will provide a half tank of
fuel upon rental for Hertz, Dollar and Thrifty. FPO prices are
frozen in price and will remain while the ‘State of Emergency’ is
active. In addition, some of the locations have discontinued the
sale of FPO.
- The
FSC price has been lowered to match the FPO price, effective
immediately. The pricing will be evaluated daily and is subject to
change based on current conditions.
- The
debit card policy has not been waived; renters must have a return trip
ticket (airport locations) or CDP number (off-airport) on the
reservation, must pass credit authorization and show 2nd form
of ID.
- Prepaid
cancellation fees are being waived for rentals in Florida or residents
of Florida with travel plans that included a prepaid reservation.
- Tolls
are being waived in the state of Florida and for anyone dropping into
another state. This is in effect as of Tuesday, September 5th
at 5 p.m. and until further notice. This would also include people
going one way from Florida and dropping at another location, i.e.
dropping in Atlanta.
- Customers
who are unable to return their vehicle and plan to abandon it due to the
conditions should contact the Roadside Service department so a case can
be created and records tracked. The number is 800-235-9393
and is also on the customers key fob.
- The
24-hour Emergency Roadside Service (ERS) and Roadside Service (RSS)
phone numbers are as follows:
- Dollar
(U.S.) 800-235-9393
- If you wish to contact Dollar for assistance
visit Contact
Dollar page or call
1-800-800-4000.
Rental locations in storm-affected area may operate under reduced hour or
temporarily close for safety of our customers and employees.
Information on Airport Closures *subject to change:
(as at 8 Sept)
- West
Palm Beach airport: closing today at 3:00 PM until further notice
- Fort
Myers (RSW): last flight is at 3:00 p.m. today (September 8).
- Key
West Airport: Closed until further notice
- Orlando
Airport: Will close September 9. Last flight leaves at 5:00 p.m. Airport
will close through Monday, September 11.
- Tampa:
TBD-- no decision based on last flight
- Miami:
TBD (Last flight September 8)
- Sanford
Airport: Closed September 10 & September 11
- St.
Petersburg/Clearwater Airport: Closed through September 11
- Fort
Lauderdale Airport: FLL closing 9/8 at 745 PM
- Jacksonville
Airport: TBD
- Daytona
Airport: Closing September 8 at 1800; Opening September 11
- Melbourne
Airport: Closing September 10; Opening September 11
FAQ
The location I am due to return my vehicle is closed. Can I
return my rental to another location?
Customers who were originally scheduled to return their rental to an affected city may return the vehicle to another Dollar location within 100
miles/160 kilometers as a direct result of the hurricane at no extra charge.
I prepaid for my rental, and my flight has now been cancelled due to
the weather. Can I get a refund?
Yes. You need to contact Cheap-Car-Rental team by
email to cancel your reservation and begin the refund process.
Please note the refund will take up to 10 business days to process.
Do I get a refund if I return my car early?
A policy has not yet been announced by Dollar and so we can not be certain
refunds will be given, please check again. However if you do return the
car early please advise Cheap-Car-Rental by
email and attach a copy of the return rental agreement and we will apply
for a refund on your behalf’
How do I contact customer care?
Please contact Cheap-Car-Rental's care team who are ready to help with changes to your reservation or
rental. For further assistance it is best to email
us but you can also phone our US number during office hours +1 866 800 3169
Your Safety is Paramount
- Always wear your seatbelt
- Never drive through floodwaters
- Slow down during high winds
- Be aware of your surroundings – watch for other vehicles, downed
power lines, and debris
- Turn on headlights in the rain and low light conditions
- Treat intersections with inoperative traffic lights as stops
For hurricane preparation and safety tips, please visit AAA.
Dollar have set up a page about Hurricane Irma and this can be found at https://www.dollar.com/TravelCenter/TravelTools/TravelAdvisories/Hurricane_Irma.aspx
For Dollar'r latest information see https://www.dollar.com/TravelCenter/TravelTools/TravelAdvisories/Hurricane_Irma.aspx
GPS/Satellite
Check
Navigation
Existing Dollar GPS Satellite Navigation units will be replaced with Neverlost
Magellan, Neverlost Navigator+ (NN+), and TravelTab Adventurer. These
will begin to be phased into vehicles from May 2017 through August 2017.
Schedule is subject to Change.
- Neverlost
Magellan will retail for a fee of $13.99
USD per day with a 14-day maximum per month
- Neverlost
Navigator+ (NN+)
will retail for a fee of $16.99 USD per day with a 14-day maximum per
month.
- Customers can buy 60 phone
credits on the device for $8.95 USD per day.
- Customers can buy the unlimited
data that can serve as a hotspot for up to 2 devices for $5.95 USD per day.
- Customers will pay our 3rd
party vendor directly.
- TravelTab
Adventurer will retail for a fee of $21.99
USD per day with no maximum days.
- TravelTab Adventurer will only
be at locations with Neverlost Navigator+.
- Customers will get 60 phone
credits per day (30 international minutes or 60 domestic minutes.);
plus unlimited data that can serve as a hotspot for up to 5
devices
- All Locations will have either
Neverlost Magellan or Neverlost Navigator+, not both devices.
- Customers will not be able to
upgrade from Neverlost Magellan to Neverlost Navigator+ because a rental location will only have one unit or
the other, not both.
- Top Airport locations
will have Neverlost Navigator+. Choice locations (e.g. SFO), and select Off-Airport locations (e.g. SF Downtown locations).
- All other Airport locations and the majority of Off-Airport locations will have Neverlost Magellan.
- Missing accessories or broken/lost/stolen units will the responsibility of the renter and will be charged at the current replacement rates
- Customers may also purchase GPS inclusive rates.
DOLLAR
/ THRIFTY ONE WAY UPDATE – new fees applicable as of 7 March 2017
The
below details are the One Way Fee amendments that are being implemented by
Dollar/Thrifty brands in USA. These will apply to bookings made after Tuesday 7th
March 2017.
The main changes are:
-
Northern
California (San Francisco) will have a one way fee, year round.
-
Arizona
is no longer free of charge.
-
Free
one ways to Chicago.
-
Some
changes to the distance and the amounts of the drop fees. Previous
matrix was 0-200 miles @ $75.00 now only $50.00 plus up to 250 miles.
Tax is applied to these fees.
DROP
CHARGES – SUBJECT TO CHANGE:
|
Distance |
Amount |
0
to 250
Miles |
$
50.00 |
251
to 500 Miles |
$150.00 |
501
to 1000
Miles |
$250.00 |
Over
1000 Miles |
$500.00 |
These fees do not apply to Hawaii
, please enquire for applicable
fees.
|
The main features are:
No
drop charge for one-way rentals at corporate locations for the following
scenarios:
-
Pickup
in Florida and dropped off in Florida
-
Pickup
in Nevada and dropped off in California
-
Pickup
in Southern California (Los Angeles, San Diego, Palm Springs, Anaheim, or
Orange County) and dropped off in California or Nevada
-
Pickup
up at any continental US airport location and drop off in Chicago
-
No
drop charge for Car Classes ECAR/EDAR, CCAR/CDAR, ICAR/IDAR, SCAR/SDAR, FCAR/FDAR,
PCAR/PDAR, LCAR/LDAR, SFAR, IVAR/MVAR, and IFAR between JFK Airport (JFK),
LaGuardia Airport (LGA) and Newark Airport (EWR).
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