Cheap-Car-Rental Terms and Conditions

Cancellation/Amendment Charges
If you need to cancel or amend your booking you must write to us. Preferably this should be by replying to the confirmation email you receive following the booking and the car hire voucher returned.   In the case of cancellation, a charge equivalent to one days rental will be made. 

Once your rental has started it is not possible to change the duration.  The car rental company will not refund any unused portion of the rental.  Should you wish to extend your rental you will need to return your car by the contracted date to a nearby office and start a new contract using prevailing rates.  It would be to your advantage to arrange this through our office as the rates we charge are considerably cheaper than the local office will quote.

Flight Information
If you are collecting your car at the airport, it is imperative that Cheap-Car-Rental.com is given your correct outbound flight number and estimated arrival time. If this is not known to you at the time of your booking your car, please ensure that you inform us at least 7 days prior to departure. If we are not provided with the correct flight information in good time, no responsibility can be accepted or compensation allowed for a failed rental.

Delivery and Collection
The location of the collection office is given on our rates page and on the booking voucher. This information will include telephone and fax numbers and trading hours. Prior to taking the vehicle the renter will required to sign a rental agreement accepting the rental car providers terms and conditions

Deposits
Before the rental agreement is completed a valid major credit card is required and must be in the name of the lead driver. 

Personal Accident Insurance
This optional insurance may be covered by your holiday insurance (check before you travel). If you require PAI, it can be taken out locally on collection of the hire car for an extra charge.

Roadsafe
This is another optional extra and will be explained at the rental location when collecting your car. Whilst the car rental company will be responsible for maintaining the vehicle this extra cover would cover such items as locking keys in car or running out of fuel and can be provided at extra charge.

Items NOT included in the car rental contract.
In line with all suppliers, the following items are not included in our inclusive prices and you would need to cover these costs yourself.

  • Flat Battery eg if you leave your lights on. (Covered if faulty battery) 
  • Damage caused by putting the wrong fuel type in the car (e.g. putting diesel in a petrol car) 
  • Broken windows or windscreen
  • Tyre replacement e.g. if damaged by hitting the curb. (Covered if worn) 
  • Key replacement if you lose or damage the key
  • Roadside assistance if you lock yourself out of the car 
  • Damage to underside of vehicle if you are found to be driving 'off-road' which is not permitted 
  • Damage to the roof of the car if you place goods on the roof or drive under a low barrier etc.
  • Damage to the interior (caused by spilling drinks, cigarette burns in seats etc)
  • Any other damage caused by negligence.
  • Young driver fees (under 25)
  • One way drop off fees
  • Fuel, Tolls, Traffic Violations

Long Term Rentals
Renters will need to visit a convenient location every 28 days to extend their agreement

Special Requests
The rental of a child seat /ski racks/ snow tyres / snow chains /GPS must be requested at time of booking.    No guarantee can be made regarding special request availability.

Local Charges
The costs and conditions of all incidental items payable locally are subject to local tax.

Documentation
When you make a booking with Cheap-Car-Rental.com a confirmation screen will give you the details of the booking including our booking reference. An email will then be sent with the same details. A Pre-Paid voucher will be sent within 48 hours of the booking being made. This must be produced at the time of collection of the vehicle. The rental company will not accept your rental unless this is produced. Cheap-Car-Rental.com cannot offer a refund for non-production of the pre-paid voucher.

Renter suitability
The rental company reserves the right to refuse a rental to drivers with certain types of endorsements. No refunds will be given for rentals aborted due to non-production of any driving licence or non- disclosed endorsements. Faxed or photocopied licences are not acceptable.

Vehicle Type/Suitability
Cheap-Car-Rental.com cannot guarantee a particular model or make of vehicle The example vehicle shown is for guidance only and the rental companies reserve the right to substitute it with another similar vehicle. If for any reason whatsoever, you are not happy with the condition of your vehicle, please inform the local car hire company immediately and Cheap-Car-Rental.com in writing. Cheap-Car-Rental.com cannot accept any liability where this procedure is not followed.

Mechanical difficulties/Accidents
In the event of any mechanical difficulties or accident involving your rental vehicle, it is imperative that details are reported to the local car hire company straight away. You should also notify the local police in the case of accidents and a signed police report obtained. You should also obtain full details of any third parties involved. Authority to repair or replace a vehicle must be obtained from the local car hire company supplying your vehicle and whose name and address appears on your voucher and rental agreement. You should retain copies of all rental documentation in the event that an insurance company becomes involved. Compensation cannot be considered when this procedure is not followed correctly.

Insurance Exclusions and Excess
In common with most car rental companies the insurance cover offered by many of our suppliers does not cover tyres, windscreens, the roof, the underside and interior of the car and towing charges. You may sometimes therefore be liable for damage to these items. Contents of the car are covered by clients normal travel insurance policies. No insurance excess is payable except for wilful damage or damage to the car as outlined above. This excludes the state of New York where the first USD $ 100 of each and every claim and the state of Alaska where the excess is USD $ 500.

Provision of Vehicles
Please be aware car hire suppliers can refuse to provide a vehicle to any customer who is, in their opinion unfit to drive or does not meet eligibility requirements. In such cases, your contract with us becomes void and we will have no further liability to you.

General Conditions
All bookings are confirmed when full payment is received and are subject to Cheap-Car-Rental.com terms and conditions. No other terms, conditions and warranties, expressed or implied by law, custom and course of dealing shall form part of any contract between Cheap-Car-Rental.com and clients except for those terms implied by law whose application is mandatory.

Traffic violations
The client is responsible for all fines, parking and driving violations, toll roads, airport access fees etc.

Reservations 
We are not deemed to have accepted a reservation until we have confirmed with our suppliers that a vehicle is available for you and emailed your rental voucher to you. The primary method of communication between Cheap-Car-Rental and you will be email. It is your responsibility to ensure that your email system is capable of receiving and printing email communications from Cheap-Car-Rental in both HTML and plain text formats and that such communications are not rejected by your system or by your internet service provider as "spam". Cheap-Car-Rental will accept no liability whatsoever for losses or failures of any sort that result from you not receiving an email sent by us and our email logs shall be undisputable evidence of the fact that an email was sent.

Period Of Rental 
All hires are calculated and sold in periods of 24 hours. In some countries there is a 3 day minimum period. After the car has been collected, it may be possible to extend at these rates by contacting Cheap-Car-Rental by e-mail or telephone and making further payment as required. If extension is made directly with the local car hire company, the rate may be considerably higher. Missed return deadlines without pre-authorised extension will be charged locally. Please note that no refunds will be made for vehicles returned early.

Booking Conditions
The client acknowledges that in making a booking with Cheap-Car-Rental.com it does so only on the basis of the material contained in this statement. All other statements or representations made by Cheap-Car-Rental.com, its employees, or agents are of no effect unless confirmed by Cheap-Car-Rental.com to the client in writing.

Cheap-Car-Rental.com act as a broker for the hire companies and a contract will be taken with the car hire company supplying the car. Clients will then be subject to the terms and conditions of that contract and the laws of the country where the rental has taken place.

Cheap-Car-Rental.com accepts no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from civil strife, industrial dispute, including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, unavoidable technical problems with transport, closure or congestion of airports or ports, cancellation of scheduled airlines and financial failure of airlines.

Cheap-Car-Rental.com and the car hire supplier reserves the right to levy any government increase in tax or change in law, which results in additional cost after the confirmation in the reservation.

Cheap-Car-Rental.com's liability to the client for any loss, damage, injury or accident what so ever, whether arising out of negligence, breach of contract, or any other cause shall not exceed twice the invoiced price of rental of the vehicle concerned provided that nothing in this clause shall limit Cheap-Car-Rental.coms liability for death or personal injury caused by its negligence.

Cheap-Car-Rental.com will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving or driving without due care and attention. The client will indemnify Cheap-Car-Rental.com against this in respect of such claims

Complaints
In the unlikely event of a problem or complaint upon your return please send an email to callcentre@cheap-car-rental.com. We can only deal with your complaint if we are notified within 8 weeks of return of your car and you have the relevant paperwork. It is important, therefore, that you keep your copy of the rental agreement.

Cheap Car Rental's reservations page